• +32 9 380 07 47
  •  
  •  FROM TUESDAY TO SATURDAY 10H00 UNTIL 17H00


Frequently Asked Questions                 

Bestellen, betalen, prijzen en promoties

Hoe kan ik van promoties en aanbiedingen genieten?

You must always pass on the discount code (s) in order to enjoy it. Check whether your order meets all award conditions, such as: the validity of the discount code. Our offers cannot be combined, meaning that you can only enjoy 1 discount code per order.

Het systeem accepteert mijn kortingsbon niet. Wat doe ik nu?

Possibly the discount coupon is no longer valid. If you are convinced that the discount voucher is valid, please state this in the comment field

Wat zijn de verschillende betalingsmogelijkheden?

You can settle your order with your VISA or Mastercard card, a credit or a voucher, by transfer or via Paypal. If you pick up your order, you can also pay with bancontact or cash.

Leveringen

Wat zijn de verschillende leveringsmogelijkheden en termijnen?

For all items in stock, the delivery time is on average 10 calendar days from the receipt of your order. All orders are sent by post / carrier or picked up by you in the store.

Kan de levering op een ander adres?

You can have your package delivered to the address of your choice without any problems. The conditions are then the same as an order that would be delivered to your home. An authorized person must always sign off to receive the order.

Welke kosten komen er bij mijn bestelling?

Shipping costs are only charged when ordering. (EUR 7 for Belgium; EUR 8 for the Netherlands, France, Luxembourg and Germany; EUR 14.25 for the Czech Republic, Poland, Hungary, Slovenia. Finally, EUR 25 for the other European countries and an applicable rate outside the EU.

There are no shipping costs for purchases> 250 EUR in the Benelux, France and Germany; There are no shipping costs for purchases> 500 EUR for the other indicated European countries.

Shipping costs are only charged once, even if the order is delivered in multiple times. The contribution to the shipping costs of the order remains due even though the Buyer asserts his rights to return his order in whole or in part. Best Performance reserves the right to change these costs during the course of the season.

Ik wil mijn bestelling wijzigen of annuleren, kan dit?

Contact us as soon as possible (Via email: info@best-performance.com, or by telephone +32 (0) 9 380 07 47). If the goods have not yet left and the order has not been ordered to order or personalized products. If the order has already left or the products have been ordered made to measure, costs will be charged.

Hoe kan ik mijn bestellingen volgen?

To be able to serve you even better, you can consult an overview of your orders online. Log in to your account, click on account maintenance or my account and view the status of your order under 'my orders'.

Krijg ik een verwittiging wanneer mijn pakje geleverd wordt?

For all items in stock, the delivery time is on average 10 calendar days from receipt of your order and payment. All orders are sent by post / carrier or picked up by you in the store. An authorized person must always sign for receipt of the order delivered by a carrier.

Ik heb mijn pakket nog niet ontvangen?

To be able to serve you even better, you can consult an overview of your orders online. Log in to your account, click on account maintenance or my account and view the status of your order under 'my orders'.

Ik heb mijn pakje ontvangen en er is iets niet in orde met de geleverde artikelen. Wat nu?

Er is iets mis met de maat of de kleur

The item does not fit you, no problem, if there is a larger or smaller size, you can exchange it without a problem. If the article is printed, this can NOT be exchanged. You do not like the color, if the article is available in a different color you can easily exchange it.

Ik heb niet het juiste artikel ontvangen

In this case we invite you to contact our customer service

Het artikel is onvolledig

Check the packaging and the item itself, it may happen that parts or accessories are somewhere under or between

Het artikel is defect

Be sure to go over the operating instructions and do not forget to provide the device with batteries if necessary.

Het artikel is beschadigd

You can of course exchange this

Mijn factuur lijkt niet te kloppen

De prijs van het artikel klopt niet

There may be a price difference depending on the size and / or color chosen. Check in the catalog from which you ordered whether the price charged corresponds to the item received.

Het bedrag van de korting klopt niet

Check if you find the discount code (s) that you find on the offer. Check whether your order meets all award conditions, such as: the validity of the discount code and the type of item. Our offers cannot be combined, meaning that you can only enjoy 1 discount code per order.

Het bedrag van de verzendkosten lijkt niet te kloppen 

Shipping costs are only charged when ordering. (€ 7 for Belgium, € 10 for European countries and an applicable rate outside the EU). Shipping costs are only charged once, even if the order is delivered in multiple times. The contribution to the shipping costs of the order remains due even though the Buyer asserts his rights to return his order in whole or in part. Best Performance reserves the right to change these costs during the course of the season.

Garantie en omruilen

According to the consumer protection law you have the right to a cooling-off period of 14 calendar days after your purchase. Within this period you may return a product in its original condition and with original accessories. You must pay the postage costs for the return. You can easily send an email to info@best-performance.com with your order number clearly stated in the subject of your email. Indicate in this e-mail what you wish to return and whether you wish to exchange it or have it credited. We will then email you the return procedure. Shipping is always at the expense and risk of the sender. You must also package the package properly and frank it sufficiently. Only after receiving the returned goods will the credit note be drawn up or the exchanged goods sent. Please note, if the item is printed, it can NOT be exchanged!

Garantie

We provide a 1-year manufacturer's warranty on all our products. This means that we replace or repair a product free of charge that is defective due to an error in production. Normal wear due to intense use is not covered by the warranty. Damage or wear due to incorrect use of a product is not covered by the warranty..

Hoe vraagt u garantie aan?

take a digital photo of the package and your receipt or invoice and email this to info@best-performance.com. We view the photos and give a definitive answer in consultation with the manufacturer whether a defect is covered by the warranty. If something is covered by the warranty, we will have the package collected and provide repair or replacement. If it is not covered by warranty, then we can possibly find a solution to repair the item.

Hoe stuurt u iets retour?

Returning is simple and easy. With the 14 day return guarantee you return at your own expense. However, with warranty or incorrect delivery this is free of charge. Pack your order very well and soundly at all times to prevent damage. You will receive the return procedure by email after your request, tailored to your wishes and situation. Mail us info@best-performance.com.

Hoe en wanneer ontvang ik mijn terugbetaling?

If you provide your bank account number, you will be refunded at the latest 30 days after receiving the returned goods. If you do not provide your bank number, you will receive a voucher (valid for 3 months) for a subsequent purchase.

You did not find an answer to your question? Contact us via email: info@best-performance.com, by telephone +32 (0) 9 380 07 47 or you can visit one of our stores.